How can we help?
We created this FAQ section to answer any possible questions you may have. If you don’t find the answer you are looking for, please feel free to contact us.
Shipping
We will send you an automated status of your order via email and/or SMS. Please check your spam folder occasionally.
The delivery time is 45 business days as our products are manufactured once the order is placed.
Standard shipping is free for most places within the U.S., excluding Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, and the U.S. Virgin Islands.
No. We currently ship to the United States, excluding Alaska, Hawaii and Puerto Rico. But we will be expanding to other countries soon.
Refunds
We offer a 100% Love your piece Guarantee. If you are not completely satisfied with your sculpture, you can return it within the first 15 days of arrival and get a full refund.
We always make sure that your sculpture is in perfect condition and well-packaged before shipping. In the rare event that you receive a wrong or damaged piece, please contact us and specify the problem.
Handling
No, you’ll only require basic tools, including a drill, screwdrivers, a hammer, and other essential tools. Specific materials are included in the package.
Some people prefer to, but it is not necessary. The hanging system was designed to make the installation simple, fast and effortless. Note that it’s very important to carry out the installation by at least two people.
Pricing & Taxes
If any, sales taxes are calculated based on your address.
No, there are no additional taxes or fees attached to the purchase of your sculpture.
Other Questions
Yes. All our pieces include a stainless-steel personalized certificate.
Dimensions are specified for each piece. We recommend measuring the space and comparing the measurements to the sculpture dimensions provided.